Everything we sell ships from our studio in Jacksonville, Florida. This page explains how long orders take, how shipping works, and what to do if something isn't right.
1. Where we ship
We ship to addresses in all 50 U.S. states and Washington, D.C., including P.O. boxes and APO/FPO/DPO military addresses through USPS. We don't ship internationally at this time.
2. Processing times
| Order type | Ships within |
|---|---|
| Blank garments (Heavy Hoodie, Zip Hoodie, Heavy Tee) | 1–3 business days |
| Custom screen printing, embroidery or design orders | 7–14 business days after proof approval and payment |
Business days are Monday to Friday, excluding U.S. federal holidays. Processing time is separate from transit time. Rush production may be available for an added fee; ask before you order.
Delays. If we can't ship within the time shown above, we will email you with a new ship date and give you the choice to wait or cancel for a full refund. If we don't hear back, we'll treat it as your choice to wait, unless the new delay is more than 30 days, in which case we'll cancel and refund you unless you tell us to keep the order.
3. Shipping methods and rates
- Available methods and rates are shown at checkout before you pay, based on your address and order weight.
- When your order ships, we'll email you a tracking number.
- Local pickup in Jacksonville may be available for custom orders; ask us when you request a quote.
4. Delivery problems
- Wrong address. Please check your address at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll reship it once you pay the new shipping cost.
- Lost packages. If tracking hasn't updated for 7 days or your package hasn't arrived within 10 business days of the estimated delivery date, email us. We'll open a claim with the carrier and send a replacement or a refund.
- Marked delivered but not received. Check with neighbors and your building's mail area, and wait one business day, since carriers sometimes mark packages early. Then contact us and we'll work with the carrier on a claim.
- Damaged in transit. Email us within 7 days of delivery with your order number and photos of the package and items. We'll replace or refund damaged items.
5. Returns on blank garments
You can return undecorated blank garments within 30 days of delivery for a refund or exchange if they are:
- unworn, unwashed and free of odors, stains or pet hair,
- not printed, embroidered or altered in any way, and
- in their original condition, with tags or packaging where provided.
How to start a return. Email info@vysonmade.com with your order number and the items you want to return. We'll reply with return instructions. Please don't send items back without contacting us first.
Return shipping. You pay return shipping unless the return is because of our mistake (wrong item, wrong size sent, or a defect). We recommend a trackable service.
Exchanges. For a different size or color, we'll ship the new item once we receive the original. If the new item costs more or less, we'll charge or refund the difference.
6. Custom orders are final sale
We do not accept returns or exchanges on custom orders, including anything screen printed, embroidered, designed or otherwise decorated for you. Custom items are made to order from your approved proof, so they can't be returned, exchanged or refunded for any reason, including size, color, fit or change of mind. Please check the size chart and your proof carefully before approving.
Production errors. A return is not the same as a production error. If we made a mistake, such as a misprint, artwork that doesn't match your approved proof (beyond the normal variation in our Terms of Service), the wrong garment or size compared with your approved order, or missing items, email us within 7 days of delivery with your order number and photos. We'll reprint the affected items at no cost. Please keep the items, unwashed and unworn, until we resolve it.
7. Cancelling an order
- Blank orders: you can cancel for a full refund any time before the order ships. Email us as soon as possible.
- Custom orders: you can cancel for a full refund before you approve your proof. Once you approve the proof, the order goes into production and can't be cancelled or refunded.
8. Refunds
- Approved refunds go back to your original payment method within 5–10 business days after we receive and inspect the return, or after we approve the claim. Your bank may take a few more days to post it.
- Refunds apply to blank garments only. Original shipping charges are refunded only when the return is because of our mistake.
- If you think a charge is wrong, please contact us first. We can usually fix it faster than a chargeback.
9. Questions
Email info@vysonmade.com with your order number and we'll help.
